14 days return policy
Free Shipping with Royal Mail
Order before 11 PM - shipped tomorrow
It is filled with lightweight insulation and protected by a ripstop nylon outer, ensuring long-lasting performance and reduced weight and pack size. Offset baffles ensure there are no cold spots on the bag, while the comfort lining provides a smooth, luxurious feel that will help you drift off peacefully.
We work closely with Royal Mail to ensure fast and secure delivery of all orders. This allows us to provide reliable tracking numbers so you can monitor your order at any time.
We guarantee the quality and craftsmanship of our products, and to show our confidence, we offer a 14-day satisfaction guarantee on every purchase.
If you’re not completely satisfied with your order, you can return it within 14 days for a full refund.
To start a return, please contact our customer support team at: info@emily-oliver.com
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Our team is here to make your shopping experience simple, reliable, and enjoyable from start to finish. We work hard every day to carefully select quality products, provide secure ordering, and offer friendly customer support you can always rely on.
At Emily & Oliver, your trust means everything to us.
We’re Emily & Oliver, and we believe great style should feel effortless, confident, and authentic.
We created our collections for people who appreciate timeless fashion without the noise — refined pieces designed to look elegant, feel comfortable, and fit naturally into everyday life. No fast trends, no exaggerated styles. Just carefully selected clothing inspired by modern British style and classic European simplicity.
Our focus has always been on quality, comfort, and confidence. Pieces you can wear for years, not just for a season.
Once your order has been shipped, you will receive an email with tracking information. In this shipping confirmation, you’ll find detailed instructions on how to track your order. Simply use the provided tracking details to monitor your parcel on our website.
It usually takes 3–6 business days to process and ship your order.
We offer a hassle-free return process. Many of our customers appreciate the one-size design, which helps reduce sizing issues and unnecessary returns.
We’re sorry to hear that you’d like to return your item. For more information about our returns process, please visit our Returns Policy page..
Customer support via email: info@emily-oliver.com
Send us a message and we’ll respond as quickly as possible.
Please note that we do not provide customer support via Instagram or Facebook — kindly contact us by email only.
Sending multiple messages may delay our response time. Thank you for your understanding!