Thank you for shopping with Emily& Oliver!
We hope you are happy with your order. However, if for any reason you are not completely satisfied, you may return your item within 14 days of receiving your parcel.
Returning an item is simple — just send us an email including the following information:
Full name
Order number
Reason for the return or exchange
Product name
You have 14 days from the date of delivery to return your order without providing a reason.
Please ensure that the returned item reaches our warehouse within this period.
All items must be returned in their original condition:
Unused
Unwashed
With original tags attached
In a condition suitable for resale
Return shipping costs are the responsibility of the customer.
For Buy 1, Get 1 Free promotions, both items must be returned together. No refund or compensation can be issued if only one item is returned.
However, it is possible to exchange one of the items for a different size or colour while keeping the other product.
Once your return has arrived at our warehouse, it will be processed within 10 working days.
For exchanges, the replacement item will be dispatched as quickly as possible.
Once the process has been completed, you will receive a confirmation email. Refunds will appear in your bank account within up to 3 working days after processing.
Return shipping costs are the responsibility of the customer.
The exact cost depends on the carrier and the country from which the parcel is returned.
If you have any questions regarding returns or exchanges, please contact our customer support team:
We’re Emily & Oliver, and we believe great style should feel effortless, confident, and authentic.
We created our collections for people who appreciate timeless fashion without the noise — refined pieces designed to look elegant, feel comfortable, and fit naturally into everyday life. No fast trends, no exaggerated styles. Just carefully selected clothing inspired by modern British style and classic European simplicity.
Our focus has always been on quality, comfort, and confidence. Pieces you can wear for years, not just for a season.
Made with carefully selected fabrics and designed for everyday comfort. Each piece is chosen for its quality, fit, and timeless style — so you can wear it season after season.