We aim to process and dispatch orders quickly — within 24–72 hours of placing your order. Once your order has been shipped, you will receive an email with tracking information. After receiving this email, you will find detailed tracking information to follow the progress of your order. Simply use the provided details to track your parcel via our delivery partner’s website.

It usually takes 1–3 working days to process and dispatch your order.

Once you return your items to us, you should receive your refund within 10 working days from the moment the parcel arrives at our warehouse.

You can track your return shipment using the tracking number provided by your chosen carrier, which will show when the parcel has been delivered to our warehouse. The 10-day processing period begins from that point.

Once your refund has been issued, you will receive a confirmation email. Please note that it may take up to 3 days for the refund to appear in your bank account.

If you have not received your refund within this time, please contact us at: info@emily-oliver.com

We offer a variety of payment methods to ensure a convenient and secure shopping experience. The currently accepted payment methods are:

Credit and debit cards: We accept major credit and debit cards, including Visa, Mastercard and American Express.

Mobile payments: Depending on your location, we may also accept mobile payment solutions such as Apple Pay, Shop Pay and Google Pay.

Please note: the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions regarding payments or need assistance with your order, please contact our customer support team.

We offer a 14-day return period, during which customers may return their parcel without providing a reason. The 14-day period begins from the moment the order is delivered. The return must be sent back within this timeframe.

Return conditions:
All returned items must be unused, in their original condition, and with all tags attached.

For products purchased during a sale, we do not offer refunds. These items may be exchanged for another product from our collection or for a gift card.

Shipping costs are non-refundable.

Return costs may vary depending on your location and the reason for the return. We recommend using a tracked delivery service from a trusted carrier to ensure that your parcel arrives safely.

Please note: return shipping costs are non-refundable. For more information regarding return shipping and associated costs, please refer to our Returns Policy or contact our customer support team.

We make every effort to process returns as quickly as possible. Once your returned parcel arrives at our warehouse, it will be processed within 10 working days.

Using the tracking number provided with your return, you can check when your parcel has been delivered to our warehouse. The 10-day processing period begins from that point.

Once your refund has been issued, you will receive a confirmation email. Please note that it may take up to 3 days for the refund to appear in your bank account.

Yes, you can exchange an item! Your first exchange will be shipped from our warehouse free of charge. For any additional exchanges, shipping costs will be the responsibility of the customer.

Simply follow these steps:

Send an email to info@emily-oliver.com within 14 days of receiving your order to begin the exchange process.
Provide details of the products you would like to exchange, along with the reason for the exchange.
Our team will provide further instructions on how to proceed with your exchange.
Follow the provided instructions to complete the exchange process.

Once we receive the returned items, we will process the exchange and dispatch the replacement product as quickly as possible.

International customers: Please note that we are not responsible for customs charges (import duties or taxes) related to exchange returns. You are responsible for any costs and charges associated with returning your order.

We recommend returning your parcel using a tracked delivery service or obtaining proof of postage, as we cannot process exchanges for lost return shipments.

If you have any questions or require additional assistance, please contact our customer support team. We are here to help!

Making a return is simple! Here’s what you need to do:

Within 14 days of receiving your order, send an email to info@emily-oliver.com informing us that you would like to return one or more items.

Our team will quickly provide you with the necessary return instructions.

Follow the provided instructions to complete the return process.

We’re pleased to hear that you’re interested in working with Lena & Oskar! Please contact us at info@emily-oliver.com, and we will get back to you as soon as possible.

For press enquiries, please contact us at: info@emily-oliver.com

If you have any questions, please don’t hesitate to contact us — we are happy to help. Our support team is available 7 days a week to answer all of your enquiries.

Contact: info@lena-oskar.com

We always aim to respond to all enquiries within 12 hours.